A Secure and Efficient Way to Manage Your Passwords with a Chrome Extension

Very nice when it works. BUT... It sometimes stops working without any reason (no change to the machine or software used, for example). It just stops working. Support is totally useless. Front-line support (the one in teh chat) doesn't have a clue and made me waste my time (several hours in total) for zero results. I then received an email telling me that the case had been closed, without stating why. And Keys still isn't working. The help desk deserves a "zero star".

all the work to get signed in is bull an hour and I am still not able to do anythimg

Can't view saved passwords once they've been entered or created, you just have to hope that the extension works when scripted and enters your passwords for you.

Very glitchy. Tries to start a new account instead of remembering existing account. Needs to be activated on each reboot.

06/11/25 - Installs fine, but nothing happens when I click the extension icon. Not even an error code. Just nothing. Contacted support and while the man was helpful and fast, he could not resolve the issue and noted they'd get back to me if they find a solution. So for now, I guess it just doesn't work, at all. I feel like I should get a portion of the money I paid back, though, since Keys is part of the product and it just doesn't work, and there's no solution either.

Clumsy, not intuitive, does a poor job if importing passwords. Does not work well at all. Changed to Google Password Manager - not great but better.

Well it bothers me that I can only use the extension if I have expressVPN app installed in my machine. It works ok in my PC that I have it installed, but you need to unlock it at least once when you login to your machine so the autofill icon starts to show up. Also, it doesn't ask to save your logins after you input your credentials in a website login page like google does, so you need to create everything manually. The VPN is working great though.

This review is from a recent post who perfectly described a problem I've been having for a LONG time. For the past year, when I click the Keys icon in my browser, half the time instead of opening the login window, it will open up a new tab and direct me to set up Keys for the first time (I've had Keys for about two or more years). It's as if it got uninstalled, but it is installed. From a previous poster: "I had an issue for some time where the keys browser extension would work perfectly well on my desktop (win 10), but be fully non-functional on my laptop (win 11) using the same chrome based browser. I could install the extension, but every time I clicked it, it would just direct me to the expressvpn homepage, instead of allowing me to log in to see my keys. No matter what 'sign in' I did on the expressvpn homepage, it would just continue to direct me there. I discovered that the issue lied in the companion expressvpn app that was installed on my laptop being v. 12.95 - and it was NOT prompting me that there was an update available. I checked the version available from the expressvpn homepage (https://www.expressvpn.com/latest#windows), which was v. 12.98, downloaded that - and now i works fully again - including the on-screen red key labels you can press on login fields and password fields to readily load login info into those fields. I would strongly recommended people having issues to manually check their expressvpn version, and if need to - update/reinstall that!"

I've been an Express VPN subscriber for a long time; it's a great VPN. Lately, I've been checking out password managers, as my wife and I have probably 200 passwords for every imaginable website: financial accounts, medical patient portals, forums, professional sites, etc. etc. We use about 5 passwords for all of these sites; it's the only way to manage them. But after reading these recent reviews, I won't be using ExpressVPN Keys. In fact, now I'm thinking about going to another VPN, as a company's quality in one product is usually reflected in its other products. This 2.4 rating just took me totally by suprise. Sorry.

Although not perfect, this key-manager is indeed an improvement over built-in browser password manager solutions. The importance of the improved security should not be underestimated. I had an issue for some time where the keys browser extension would work perfectly well on my desktop (win 10), but be fully non-functional on my laptop (win 11) using the same chrome based browser. I could install the extension, but every time I clicked it, it would just direct me to the expressvpn homepage, instead of allowing me to log in to see my keys. No matter what 'sign in' I did on the expressvpn homepage, it would just continue to direct me there. I discovered that the issue lied in the companion expressvpn app that was installed on my laptop being v. 12.95 - and it was NOT prompting me that there was an update available. I checked the version available from the expressvpn homepage (https://www.expressvpn.com/latest#windows), which was v. 12.98, downloaded that - and now i works fully again - including the on-screen red key labels you can press on login fields and password fields to readily load login info into those fields. I would strongly recommended people having issues to manually check their expressvpn version, and if need to - update/reinstall that! Overall I'm satisfied. I also appreciate the information that keys presents on re-used passwords, and passwords found in data leaks / breaches. I give it a solid 4 out 5 stars, since it is a solid password manager - but still has room for improvement in regards to bugs and such.

I have noted that if I am not running the express VPN client on a device (for example a work machine which I prefer not to run a VPN for personal use on) I can't access my Keys on it. I would like to suggest a web-app be developed for such a use case. Otherwise a good product if you already know what you're doing, not clear to setup otherwise, there's a fair bit of self learning or tech knowledge expected imo. Keep growing/dev up and it's worth it. Eventually you're going to need to change name from VPN, we all know it.

horrible

ABSOLUTLY THE WORST!!!!!!!!!!!!!!

ExpressVPN is supposed to be the best, yet it sucks. All this complicated garbage with "primary passowrd," which I have no clue what it is, and who made it for me? So frustrating, I want my money back.

Either doesn't work or inadequate instructions.

Doesn't work..

Damn, regardless of what or how I follow instructions your program redirects to a non-active keys with a prompt saving that my desired page is locked. NO WAY TO UNLOCK!!

Extension does work, but it does act funny whenever the actual app updates. Sometimes i get disconnected from the internet, pages stop loading or get IP and failed pages. It's annoying at times cant lie about that. Only if they updated the extension when they update app probably wouldn't have any of these issues **HINT** The location you choose does make a difference and so does the protocols as well. if you dont understand the protocols, call support

Everytime ExpressVPN gets updated, ExpressVPN Keys extension stops working! Sometimes uninstalling both Keys extension and ExpressVPN and then re-installing both fixes the problem. Sometimes not... So frustrating!! Can't the software engineers fix this problem? This has been going on for at least the past 10 months, since November 2023.)

dosent work

Not a mature addon - cannot access the manager to review existing passes. The unlock icon intrudes upon other icons - making it difficult to use. The Alt Shft E brings up inappropriate dialogue boxes. With these kinds of bugs and lack of viable support, I'm wary of the security as well. Disabled, now uninstalling.

I would give ZERO if I could. I have been using KEYS for more than a year. I have many saved passwords. For two days now, when I try to access KEYS, I get directed to sign up for a KEYS account. There is nowhere to log in to my current KEYS. I have chatted THREE times with support. Noel just sits there and doesn't respond and Casper couldn't find my account even though he had my name, email, credit card and account ID number. I have deleted and reinstalled, disabled and enabled, turned the computer off and on. I STILL can't access KEYS. If I try to create a new KEYS account, I get a message that I am unable to do so. I give up. I will be closing my VPN account entirely.

My first password manager, and a great one. I won't copy my full review from TrustPilot here. It's enough to say that ExpressVPN Keys have significantly boosted by security. and I hope it will receive more features in 2024, like YubiKey support. Also, Happy New Year!

THE WORS TECHNICAL SUPPORT. THEY WILL BE THE DEATH OF EXPRESSVPN & AirCOVE.... For a hardware and software program that works great. Only ONCE in the many years with ExpressVPN have I ever had luck with support. I have WASTED my time online with terrible Chat Support, they repeat my questions with dumb answers that lead no-where. It is as if i am being Ghosted by a person with no training. Email Tech support is equally as bad with answer 3-5 days old. It as if some smart company built AirCove and ExpressVPN software and leased it out a company that has no qualified expert support. Customers only hope is ExpressVPN is bought out by a more serious company. Express VPN tech support is equally as bad 1Password. And I will probably now get told to contact the same Support team We are complaining about. READ THE REVIEWS. * It's now 15 days later and I am still having the same dumb circles around ridiculous email replies. My belief it cannot be a Human. It is dumb computer generated answers. I get better help from OffShore. LEARN FROM AMAZON SUPPORT.

I'm constantly have problems with opening my VPN, it frustrates me so much. I call support and all I get is questions, it's as if I'm solving it for them. All the questions and answers are on my previous support records .. why don't they read them and stop wasting more of my time!!!

It does not update to new password when you change it on a site..... I love the VPN, I give it 5 stars, it's the password manager I'm unsettled with.

It said the first 3 months was free based on /"Johnny Harris" name drop then it automatically charged me 99..95$ on my credit card - Hmmmm. Does not look like my first 3 months were free. And it was advertised as only $6 and change per month. So why did they take almost $100 USD from my card automatically??

Was working fine then stopped. Deleted and redownloaded extension. Still not working.

Stopped working in September. No communication as to the fault.

VPN is great and the password saver in chrome worked great until september but now it refuses to open. Updating it is the only advice I got and it did not work.